All sessions performed by us are typically 45-50 minutes in length depending on the focus of the work and your needs. Bi-weekly and monthly sessions are common for people working through acute issues. Generally, services will continue until we decide together that the work is complete. Payment is due at the time of service. If you have not taken care of your financial obligation within ninety days, I reserve the right to proceed with formal collection activity. BACK
You are welcome to contact us via phone. You will incur a pro-rated session fee for all calls lasting longer than 5 minutes. If we are unable to take your call, please leave a message and we will return your call as soon as possible. If you need to speak with us immediately, please leave a message indicating that your call is urgent and we will make every effort to return the call within 24 hours. We do not text regarding personal matters. Texting is reserved for scheduling and rescheduling appointments only. For all other issues, please refrain from texting and try to reach us via voice. Please remember, that if you are experiencing an emergency, you must call 911. BACK
We take confidentiality very seriously. Everything you disclose in our sessions is confidential per HIPAA standards. Confidentiality must be broken as required by law to disclose it (e.g., where there is reasonable suspicion of child, dependent adult or elder abuse, when you pose a danger to others or when you pose a danger to yourself). Should the necessity of releasing confidential information arise, we will make every reasonable effort to discuss this matter with you first; it is my preference to make any such disclosures together with you in person. If you have any questions about the exceptions mentioned above, or if you need any further clarification, we encourage you to discuss them with me directly. BACK
In order to make our business sustainable we need all our time slots filled. We require 24 hours to cancel or reschedule. There are no exceptions to this policy. All first sessions shall be reserved with a credit card. The credit card will be charged if the first session is missed. Should you cancel or reschedule the session within 24 hours, your credit card will not be charged. Appointment times are reserved for you in advance. Once you book a day and time we can no longer give that time to someone else. Before making an appointment we ask that you please consider how serious you are about showing up. You may call, email or text to cancel or reschedule any day of the week or weekend. BACK
OFFICE ADDRESS
3166 East Palmdale Blvd, Unit#104
Palmdale, CA 93550
(Office Visits By Appointment Only)
MAILING ADDRESS
P.O. Box 900665
Palmdale, CA 93590-0665
CONTACTS
Em: Natalie@MontenegroMFT.com
Ph: (818) 275-4957